Our Privacy Policy

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such information

We collect such Non-personal and Personal Information for the following purposes:


To provide and operate the Services;
 

To provide our Users with ongoing customer assistance and technical support;
 

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
 

To create aggregated statistical data and other aggregated

and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
 

To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you.

 

Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

 

For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Cookies and other technologies used for analytics help collect data that allows services to understand how you interact with a particular service. These insights allow services to both improve content and build better features that enhance your experience.

We use Google Analytics cookies, as well as the essential Wix cookies (see full list here).

You can read more about how cookies are used to enhance your web experience here.

How do I withdraw consent?

If you don’t want us to process your data anymore, please contact us at info@handeyeceramics.com or send us mail to: Hand Eye Ceramics Studio

739 Gore St

Vancouver, B.C.

V6A 2Z9

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How do you store, use, share and disclose your site visitors' personal information?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@handeyeceramics.com or send us mail to:

Hand Eye Ceramics Studio

739 Gore Ave

Vancouver, B.C.

V6A 2Z9